 Introduction to the world of cruising – what to expect onboard
 Guests cruise perception – how do they view cruising
 The cruise markets – concepts, ports of call, ship developments
 Overview of cruise ship operations - who, how and why
 Employee ethics 101 – building the basics before you’re even onboard
 Guest interaction - personal liability and corporate liability
 Officer and management structure – maritime law and basic corporate law
 Advancement and career placement – how to achieve the right future
 Physical and emotional preparedness – prepare and overcome

 Basics of safety onboard – it’s more than just entertaining
 Overview of safety equipment onboard – what to know before you go
 Medical situations – point by point, know your responsibilities
 Basic overview of crowd and crisis management and crowd control
 Liability environments – what to watch for and how to report it
 Environmental responsibilities – what to know about the ship and the sea

 Position overview – what is expected and how to shine
 Basics of entertaining - music, perception and planning
 Activities overview – detailed responsibilities & execution of every standard event
 Activity inceptions – how to create new idea’s, approval process and execution
 Entertainment electronics familiarization
 Microphone technique – evaluation and training
 Stage technique – evaluation and training
 Guest interaction – evaluation and training
 Internal guest interaction – evaluation and training
 Management responsibilities and interaction – evaluation, training and ethics

 Ratings overview – the inner working of guest satisfaction
 Revenue overview –balancing onboard revenue generation and guest satisfaction
 Position and department specific ratings – you are the star
 Department ratings – how to effectively lead others towards positive ratings
 Ship ratings - it’s not all about one but about all
 Revenue activities – how to make revenue generation entertaining for the guest
 Step by step revenue activities – what to expect & how to achieve required goals
 Revenue responsibilities – your direct responsibilities onboard
 Revenue concepts – opening the mind to new avenues and how to present them

 Clerical demands overview – know what’s expected
 General overview onboard forms and industry procedures
 Shipboard internal office expectations – the do’s and don't's
 Stream lining – overview of what to look for to save time and money

 Certification exam
 One on one evaluation
 Creating personal goal plan
 Resume evaluation
 Personal video/DVD consult
 Career placement assistance
 Specific cruise line training if applicable

Cruise Ship Crew Academy instructors have sailed over a million miles at sea with extensive experience in several onboard positions where they managed, trained and entertained. Your instructors now bring this unparalleled experience and knowledge to you providing a well rounded basic and advanced course experience.